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Cancellation and return policies

This post is also available in: Español

CANCELLATION OF ORDERS

VOLABIKE, (hereinafter, THE COMPANY) will accept order cancellations when requested before shipment.

To make the cancellation you must request it by sending an e-mail to contacto@volabike.com.

RETURN

I.- Return procedure

All products purchased from THE COMPANY may be returned and reimbursed, provided that the Client communicates to THE COMPANY his intention to return the purchased products within a maximum period of up to 7 working days from the delivery date and that the rest of the conditions established in this section are met.

THE COMPANY will only accept returns that meet the following requirements:

1.- The product must be in the same state in which it was delivered and must retain its original packaging and labeling.

2.- The shipment must be made using the same box in which it was received to protect the product. In the event that the box with which it was delivered cannot be obtained, the Customer must return it in a protective box so that the product reaches THE COMPANY’s warehouse with the maximum possible guarantees.

3.- The documentation must be included in the package, where the returned products and the reason for the return are also marked.

In order to facilitate the return process for Clients and to be able to correctly monitor it, THE COMPANY establishes the only return procedure established by THE COMPANY. If the reason for the return is attributable to THE COMPANY (the product is defective, it has arrived broken, it is not the one that the Customer had ordered, etc.), the amount of the return will be refunded. If the reason is another (the products were served correctly but they are not to the liking of the Client), the cost of the return costs will be borne by the Client.

To proceed with a return, the following steps must be followed:

1.- Inform within 7 calendar days of receipt that the product will be returned. The information can be made via email to contacto@volabike.com.

2.- THE COMPANY will inform the customer of the address to which the product must be sent.

3.- The Client must send it through a courier company of their choice. The return must be paid by the Customer.

4.- Inform the courier company that will be used, the date and time of the return.

REQUIREMENTS TO USE THE SERVICE:

Only people 18 years of age or older can create accounts. Accounts for persons under the age of 18 can be created by the father, mother or legal guardian. Minors under 18 must read this Agreement with their father, mother or legal guardian to ensure that both the minor and his legal representative have understood its content.