Volabike Privacy Policy
Last updated: November 2025
Who we are
The data controller responsible for the processing of personal data is Domobit ingeniería S.L., with CIF B97816193, registered address at Av. dels Xofers, number 15, 46200, Paiporta (Valencia), and contact email: contacto@volabike.com
You may contact us regarding any questions related to the protection of your personal data at: contacto@volabike.com.
What personal data we collect and why we collect it
We collect personal data when you:
● Register or make a purchase on our online store (PrestaShop).
● Subscribe to receive promotions, giveaways, or marketing communications.
● Contact us by email, form, or WhatsApp.
● Participate in surveys or provide purchase reviews.
The data we process may include:
● Name and surname
● Shipping and billing address
● Telephone number and email address
● Payment information (processed through secure gateways integrated into PrestaShop, such as card or bank transfer)
● Purchase history and preferences
● Reviews or survey responses
● IP address, browser details, and website usage data
Comments
When visitors leave comments on the website, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help detect spam.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to check if you are using it.
The Gravatar service privacy policy is available here: https://automattic.com/privacy/.
After your comment is approved, your profile picture becomes visible to the public in the context of your comment.
Media and cookies
If you upload images to the website, you should avoid uploading images with embedded location data (GPS EXIF).
Website visitors can download and extract any location data from images on the site.
If you leave a comment on our site, you may opt to save your name, email address, and website in cookies for your convenience, so you do not have to fill in your details again when leaving another comment. These cookies will last for one year.
If you have an account and log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we also set up several cookies to save your login information and screen display preferences. Login cookies last for two days, and screen options cookies last for one year. If you select “Remember Me”, your login will persist for two weeks. When you log out, login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after one day.
Embedded content from other websites
Articles on this website may include embedded content (e.g. videos, images, articles, etc.).
Embedded content from other websites behaves in the exact same way as if the visitor had visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged in to that website.
Who we share your data with
Volabike does not sell or transfer your personal data to third parties. However, we work with service providers who have access to the data solely for the purpose of providing necessary services, under contract and in compliance with the GDPR.
For example:
● Web hosting and maintenance providers
● Secure payment gateways integrated into PrestaShop (such as Redsys, Stripe, or others used by Volabike)
● Automation and messaging services (such as Respond.io, used to send automated messages or satisfaction surveys)
● Marketing and email delivery tools
In some cases, international data transfers may occur, always under adequate safeguards and contractual clauses approved by the European Commission.
How long we retain your data
We retain your personal data for as long as necessary to fulfil the purposes described:
● Order and customer data: 6 years (for legal and accounting obligations).
● Marketing or survey data: until you withdraw your consent.
● Browsing data or cookies: as stated in the Cookie Policy.
Your rights over your data
You may exercise your rights of access, rectification, erasure, objection, restriction, or portability by sending an email to contacto@volabike.com.
If you believe your rights have not been properly addressed, you may file a complaint with the Spanish Data Protection Agency (AEPD): www.aepd.es.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
We also share information with external services for payment processing and order shipment, always under confidentiality agreements and in compliance with European regulations.
Commercial communications and WhatsApp
You will only receive promotional messages or surveys if you have given your explicit consent (for example, by checking the box during registration or purchase).
We may contact you by email or WhatsApp to:
● Offer you discounts and promotions
● Send you satisfaction or purchase feedback surveys
● Invite you to leave a voluntary review on external platforms (such as Trustpilot or Google Reviews)
These communications may be carried out automatically (e.g. via Respond.io).
You can unsubscribe or withdraw your consent at any time by writing to contacto@volabike.com or using the links included in our emails.
Data security
Volabike applies appropriate technical and organisational measures to protect personal data against loss, unauthorised access, alteration, or disclosure.
Updates to this policy
Volabike may update this policy to adapt it to regulatory or technical changes.
The current version will always be available on this page, with the date of the latest update indicated above.